1.1 Privacy at Metlmarvelst
Metlmarvelst respects your privacy, and this Privacy Notice describes our current privacy practices concerning the collection and use of Personal Information (defined as any information relating to an identified or identifiable natural person) about you. It provides you with details about the type of information we collect, why we collect it, to whom we disclose it and how we protect it. This statement applies to Personal Information we obtain from and about individuals interacting with any Metlmarvelst company (the “Company”, “we”, “us”) websites, mobile applications, social media sites, or other digital properties (collectively, the “Site” unless otherwise noted), and through other online and offline interactions, such as when you make an in-person purchase; request or receive services or attend our events; however, it does not apply to job applicants or employees Personal Information. Any capitalized terms not otherwise defined in this document are defined as set forth in relevant Data Protection Laws.
This Privacy Notice applies to all Metlmarvelst parent companies as well as controlled subsidiaries and affiliates globally, including those associated with the following entities and brands Herman Miller, Knoll, Colebrook Bosson Saunders, DatesWeiser, Design Within Reach, Edelman Leather, Fully, Geiger, HAY, Holly Hunt, KnollExtra, Knoll Office, KnollStudio, KnollTextiles, Maharam, Muuto, Nemschoff, NaughtOne, and Spinneybeck|FilzFelt jointly referred to as “Metlmarvelst Companies,” or “Metlmarvelst.”
Whenever you interact with us on behalf of another individual or entity, such as if you refer a friend to us, you should obtain their consent (or have the legal authority without consent) to share their Personal Information with us.
By using our Site or sharing your Personal Information with us, you accept the privacy practices described in this Privacy Notice.
Sources of Personal Information
As you interact with Metlmarvelst, we may collect personal information about you from the following sources:
2.1 Directly From You, Such As:
by filling in forms, including those on our Site;
when you carry out transactions with us;
when you communicate with us (including by email and SMS);
when you use our products and services;
if you make a warranty claim regarding our products; or
if you report a problem with our products or services
2.2 From Technology When You Visit Our Site
We may automatically collect information or inferences about you, such as through cookies and tracking technologies cookies, pixels, web beacons, widgets, and other automatic data collection and tracking technologies (collectively, the “Cookies”) when you interact with our Site. This may include information about how you use and interact with our Site or otherwise interact with us, information about your device, and Internet usage information where legally permitted or with your consent.
2.3 From Parents, Subsidiaries, And Affiliates Within Metlmarvelst
2.4 From Third-Parties Or Public Sources, Such As:
Dealers and resellers;
Service and content providers;
Data brokers/resellers of data;
Business partners;
Advertising networks;
Social media platforms and networks; or
Public websites, government entities that maintain public records, or Personal Information that you submit to a public forum.
We may combine and use and make inferences from Personal Information that we receive from the sources described in this Privacy Notice, including third party sources and public sources, and use or disclose it for the purposes described below.
3.1 Mobile Applications
Metlmarvelst may have mobile applications that you can download to your mobile device (the “Applications”). When you download the Applications, there may be an opportunity for you to provide us with or for us to obtain Personal Information about you. Each Application will display a privacy notice that will inform you about how any new or different Personal Information shared via the application will be handled. Otherwise, Personal Information collected via the Applications will be the Personal Information identified above and will be used and shared as stated in this Privacy Notice.
Certain features and functionality of the Applications are based on your location. To provide these features and functionalities, if you consent, we may collect geolocational information from your mobile device, wireless carrier, and/or certain third party service providers. Collection of geolocational information occurs only when you are using your mobile device. You may decline to allow us to collect geolocational information or disable location services on your mobile device but doing so will restrict certain features and functionalities to you.
3.2 Standard Open Authorization and Similar Technology (“OAuth”)
With your permission, in addition to the uses of or access to your Personal Information discussed in this Privacy Notice, third party applications and services may access your Personal Information using OAuth if you choose to log into our Site using your log-in information from those third party applications. We may also use OAuth to allow us to share Personal Information about you that is stored by us without sharing your security credentials.
3.3 Third Party Websites
We are not responsible for the practices employed by third party websites or services linked to or from our Site, including the information or content contained in such websites or services, and this Privacy Notice does not apply to them. Privacy notices on such linked websites may be different from our Privacy Notice. Your browsing and interaction with any third party website or service, including those that have a link on our Site, are subject to that third party’s own rules and privacy notices. You access such linked websites at your own risk. You should always read the privacy notice of a linked website before disclosing any of your Personal Information on such website.
4.1 Right to Opt-Out of Marketing or Withdraw Consent
In case we ask for your consent to process your Personal Information, you are free to refuse to give it. If you have given your consent, you may withdraw it at any time without any adverse consequences. The lawfulness of any Processing of your Personal Information that occurred prior to the withdrawal of your consent will not be affected.
Promotional Emails. You may opt-out of receiving certain future email communications from us by clicking on the unsubscribe link at the bottom of emails you receive from us. We will use commercially reasonable efforts to process such requests in a timely manner. You cannot opt-out of receiving transactional emails or communications related to your account with us.
Promotional Mailings. You may opt-out of physical mail marketing and catalogs by completing the catalog opt-out form on each of the Metlmarvelst brand websites. We will use commercially reasonable efforts to process such requests in a timely manner.
Promotional Text Messages. If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP.”
You may also opt-out of marketing via our Privacy Rights Portal.
4.2 Right to Opt-Out of Sale or Sharing
We may disclose the Personal Information identified in Section 3 above to third parties for their targeted marketing purposes and to enhance your experience on our Site. All customers have the right to opt-out of the sale of their Personal Information by undertaking both of the following steps:
Submit an Opt-Out of Sales/Sharing/Targeted Advertising request through on our webform; and
Disable the use of online activity tracking and data sharing through Cookies, you can opt-out of each Cookie category (except strictly necessary Cookies) by clicking on the “Cookie Settings” button in the Cookie Notice found at the bottom of each Metlmarvelst brand website. You must complete this step on each of our Metlmarvelst brand’s websites from each browser and on each device that you use. These steps are necessary so that we can place a first party Cookie signaling that you have opted-out on each browser and each device you use.
Please note the following:
If you block Cookies, we will be unable to comply with your request to Opt-Out of Sales/Sharing/Targeted Advertising with respect to device data that we automatically collect and disclose to third parties online using Cookies.
If you clear Cookies, you will need to disable the use of Cookies in the preference center again on each browser on each device where you have cleared Cookies.
To the extent required by law, we will honor opt-out preference signals sent in a format commonly used and recognized by businesses, such as an HTTP header field or JavaScript object. We will process opt-out preference signals at the browser level.
4.3 Right to Deletion
You have the right to request that we delete Personal Information about you that we have collected from you, but you should note that in many situations we must keep your Personal Information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes. You may exercise your rights via the Privacy Rights Portal.
4.4 Right to Access/Know and Portability
You have the right to request that we disclose certain Personal Information that we have about you. You also have the right to obtain a copy of your Personal Information in a readily usable format. You may exercise your rights via the Privacy Rights Portal.
4.5 Right to Correction
You have the right to make a request to correct or modify inaccurate Personal Information that we have about you. You can access and update most of your account information on our Site by logging into your account. You may also exercise your rights via the Privacy Rights Portal.
4.6 Right to Restrict Use
In certain circumstances, you may have the right to restrict the use of your Personal Information or object to the automated Processing activities that are used to evaluate characteristics about you. You may exercise your rights via the Privacy Rights Portal.
4.7 Right to Lodge a Complaint
You have the right to lodge a complaint with an authority in the state or country in which you reside or where the conduct that is the subject of the complaint occurred.
4.8 Verification
We may seek certain Personal Information to verify your identity that may include email address, mailing address, and government issued identification. We may use third party verification companies to help us verify your identity. If you are submitting a request on behalf of a household, we will need to verify each member of the household in the manner set forth in this Section.
4.9 Use of Authorized Agent
If you are making any of the requests above through an authorized agent, we will request written authorization from you and will seek to verify your identity in the manners stated above (depending on the request type), or we will accept a legal Power of Attorney to the authorized agent. To make a request using an authorized agent contact service@metlmarvelst.com.
4.10 Timing of Response
We will process Opt-Out of Sales/Sharing/Targeted Advertising requests within fifteen (15) calendar days. We will respond all other requests within thirty (30) calendar days, unless we need more time in which case, we will notify you and may take up to ninety (90) calendar days total to respond to your request.
4.11 Appeal
If we deny your rights request, you may have the right to appeal. To submit an appeal, submit your request via service@metlmarvelst.com. We will inform you in writing of our response to your appeal.
4.12 Non-Discrimination
Metlmarvelst will not discriminate against you for exercising your rights.
Contact Details
If you have any questions about this Privacy Notice, please contact us at:
Email:
service@metlmarvelst.com
Changes to Our Privacy Notice
We may make changes to this Privacy Notice from time to time, in our sole discretion. When we do, we will update this page and display the date of the last update at the top of the page. We encourage you to periodically check this Site to learn about the Personal Information we collect, use, and share. Your continued use of any of our Site after the changes have been made will constitute your acceptance of the changes. If you do not wish to continue using our Site under the new version of the Privacy Notice, please uninstall any mobile application and cease using our Site. When required under applicable law, we will seek affirmative consent from you before making material changes to how we handle data previously collected from you. If you do not provide such consent, we will continue to use Personal Information in a manner consistent with the version of this Privacy Notice under which it was collected, or the Personal Information will be deleted.